Installation and Updates – Astra https://wpastra.com Fast, Lightweight & Customizable WordPress Theme for Any Website Wed, 23 Feb 2022 21:24:55 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.3 https://wpastra.com/wp-content/uploads/2020/01/favicon-astra2x.png Installation and Updates – Astra https://wpastra.com 32 32 How to Resolve Fatal Error: Call to Undefined function ctype_xdigit() https://wpastra.com/docs/fatal-error-ctype-xdigit/ Fri, 09 Apr 2021 13:03:20 +0000 https://wpastra.com/?post_type=docs&p=86069 How to Resolve Fatal Error: Call to Undefined function ctype_xdigit() Read More »

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If you’re getting a fatal error notification that begins with the following description “Uncaught Error: Call to undefined function ctype_xdigit()” , that means that the ctype_xdigit function is missing from PHP version installed on your hosting.

Fatal Error: ctype_xdigit

These functions are used to check whether a character or string falls into a certain character class. You can find out more about these functions here.

Usually, the ctype_xdigit function comes bundled with other ctype functions as a part of the default PHP installation. Some hosting companies might leave the ctype_xdigit function out.

How to resolve this?

As mentioned, this is related to the functions included in PHP version your host installed on your server. Thus, the solution for this is contacting your hosting provider and asking the host to re-/enable the ctype_xdigit function for your website.

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Sorry, You Are Not Allowed To Access This Page https://wpastra.com/docs/not-allowed-to-access-page/ Fri, 12 Mar 2021 16:11:35 +0000 https://wpastra.com/?post_type=docs&p=81218 Sorry, You Are Not Allowed To Access This Page Read More »

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While trying to activate Astra Pro Addon, you may get a message “Sorry, you are not allowed to access this page”.

Why Is This Happening?

Seeing this message means that you’re being blocked due to some settings. Some of the reasons that can cause this are:

  1. Your Astra theme is not activated or updated.
  2. There is some issue with your Astra (parent) or Astra Child theme.
  3. Renaming or modifying Astra theme or Astra Pro plugin folders or files

How To Solve It?

If this happens, please try these steps:

  1. Please make sure that you have the Astra theme activated and updated to the latest version.
  1. Suppose you tried activating the Astra Pro using the activation link on the Plugins page. Try navigating to Dashboard > Appearance > Astra Options and try activating Astra Pro from here.
  1. Deactivate the Astra theme, delete it, reinstall and reactivate. Try activating the Astra Pro.
  1. If you’re using a child Theme, please try switching to Astra (parent) theme and try activating the Astra Pro.

If this doesn’t help, try enabling the debug log to see if there are any errors related to Astra Pro.

You can find out more about this issue and how to solve this in this article, or you can contact our support team.

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Getting Started with Growth Bundle https://wpastra.com/docs/getting-started-growth-bundle/ Fri, 12 Mar 2021 15:58:54 +0000 https://wpastra.com/?post_type=docs&p=81213 Getting Started with Growth Bundle Read More »

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This bundle is a great combination of plugins that help your business getting bigger. It offers more options to cover all of your clients’ requests.

Here is a quick introduction to all plugins that are available with Growth Bundle –

Astra Pro Features

Naturally, we start with the Astra Pro addon, which comes included in this bundle so you can use the full capabilities of the Astra Theme straight away. Combine Astra theme and Astra Pro with an extensive selection of ready-made Starter Templates and our Premium support, and you’re ready to amaze clients. Here is a getting starter article.

Astra Pro Bundle

Premium Starter Templates

There are more than 100 free Starter Templates that you can use for almost any type of website, but from time to time, you just need that something extra to make it the perfect fit. For this reason, we included additional Premium templates that are available only with our Essential Bundle or Growth Bundles. Here is a setting starter article.

Starter Templates Bundle

Ultimate Addons for Elementor or Ultimate Addons for Beaver Builder – Don’t Choose, Have Them Both!

With Growth Bundle, you have to choose Ultimate Addons based on your primary builder choice. The Growth Bundle comes with both, Ultimate Addons for Elementor and Ultimate Addons for Beaver Builder. Having both Ultimate Addons allows you to satisfy your various clients’ desires, builder knowledge, and specific requests that suit one builder more than another. Here are articles to get started with Ultimate Addons for Beaver Builder and Ultimate Addons for Elementor.

WP Portfolio

Show your work to attract clients or develop portfolios for them. Whether you want to show-case websites, images, videos, or maybe WooCommerce products, you can easily do this using the WP Portfolio plugin. 

WP Portfolio is compatible with major page builders like Elementor, Visual Composer, and Beaver Builder. Use customizable shortcodes to add a portfolio where you want it and just the way you want it. Here is a getting started article.

WP Portfolio Bundle

Convert Pro

Who doesn’t want more conversions on their website, right? Convert Pro is the plugin included in the Growth Bundle and gives your business a giant leap forward. Being that it’s one of the easiest and most effective WordPress popup plugins, it will help you build email lists, drive traffic, promote videos & offers and make the most of your marketing spend. 

You’ll love our drag ‘n’ drop editor, giving you total freedom when designing your popups – just drag any element where you want it to show. Next to being fully responsive, popups can be separately designed to look just perfect for mobile devices.

Translate your popups using WPML, test different designs/forms with the A/B testing feature, and use our advanced targeting with triggers based on the user behavior to get the best results.

And if you provide these services for your clients, it’s good to know that you can use the plugin on an unlimited number of websites.  Here is the getting started article.

Convert Pro Bundle

Schema Pro

Naturally, getting your website more visible and well ranked in the search engine result pages (SERPs) is a high-priority goal for almost any business. On the other side, you want to be visible for just the right users. 

Schema markup is a specific vocabulary for structured data that all the major search engines have agreed to follow. Structured data help search engines better understand what your website content is really about, instead of just indexing text without actual context. Also, this provides additional information like reviews, ratings, time, etc., and will make your snippet stand out from the rest.

Schema Pro makes it easy for you to add structured data without the complexity of manually adding code to each page. Here is a getting starter article.

WP Schema Bundle

Unlimited Website Usage

Whether you’ve chosen an annual or lifetime license, there is no limit to the number of websites you can create using all products included in your Bundle.

White-Labeling

Do you want to set up an additional income stream by offering administration and support services to your clients? White-Label and rebrand Astra theme and all of the plugins and addons in your Bundle in just a few clicks.

White-Labeling will allow you to add your company’s brand on Astra Theme and plugins, and replace support contact details with yours. This way, you can offer our products as an integral part of your services and be sure that your clients refer to you with all potential needs. At the same time, you will still have the full support of the Astra Team behind you.

SkillJet Academy

Meet our online learning platform! If you’re looking for new skills to learn, improve your skills, or provide training for your employees, check out SkillJet Academy online courses. We have vetted and selected only industry veterans to create our courses, covering everything from the basics of building a website to marketing, client relationships, and much more. 

Skilljet Bundle

Our Future Plugins

Brainstorm Force started its journey more than twelve years ago. In this time, we brought the Astra Theme to the world of WordPress and more than 50 free and premium plugins. As our Astra Growth Bundle customer, you will get access to most of our plugins we will build in the future at no extra cost.

Premium Support

Our Support Team is always there for our users, as we strive to provide excellent service continuously. As our Growth Bundle user, the support tickets you open will always be the highest priority, giving you security and the fastest support when using our products. 

We try to provide support to all of our users as much as we can. However, our complimentary support can only cover questions related to our products’ existing features and fixing bugs that our users might encounter. 

As our Growth Bundle user, you are entitled to the full scope of our premium support. Though we do not offer help related to customizations or providing custom code specific to your needs, you can always rely on our support to give their best to meet your needs and help with any issues in the quickest way possible. Premium support equally covers issues like the basics of using our products and building websites and helping you solve more demanding issues. Premium support can be related even to Astra theme integrations with 3rd-party plugins (like WooCommerce, LearnDash, etc.) or extending some capabilities of Astra theme and integrated plugins using our existing custom CSS and filters base. 

With our Premium Support, we ensure that our team members stay with you until your issue is resolved. Even if solving the issue takes some time or help from our developers, your dedicated support team member will be monitoring the whole progress, follow up, provide temporary workarounds (if possible) and keep you updated until the solution is provided. 

You can drop your queries at support portal.

Extensive Training

Our products are simple to use and developed with user-friendliness on our minds. But as they are continually evolving, we want to make sure that both you and your colleagues have all the information at hand at any time. We regularly update and expand our Knowledge base and create detailed guides, walkthroughs, and blog articles.

Our YouTube channel will be your treasure chest; videos cover many topics, from WordPress basics and using Astra products to advanced features and products. Subscribe to our Brainstorm Force channel.

Besides, as mentioned, our SkillJet holds high-quality courses that will help you push your knowledge and business forward. 

Finally, our products are supported by a substantial online community ready to help and share knowledge at all times. Join some of our Facebook groups to become a part of Astra Comunity:

Frequently Asked Questions

1. Should I download all of these plugins?

You do not need to download and use all plugins at a time. Based on your website’s requirement, you can plugins from the list. With Astra theme you can start using Astra Pro addon. Then download and use others plugin as required.

2. Is there one download for Growth Bundle?

No. Growth Bundle is a collection of different plugins. You would need to download each plugin separately and upload it to your website.

3. What to do with the downloaded files?

You can upload them to your website just like any other WordPress plugin.

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Getting Started with Essential Bundle https://wpastra.com/docs/getting-started-essential-bundle/ Fri, 12 Mar 2021 15:49:14 +0000 https://wpastra.com/?post_type=docs&p=81209 Getting Started with Essential Bundle Read More »

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Essential Bundle is a great choice to start your agency business or start working for your clients as freelancers.

Working for different clients often means that you’ll be covering various needs and delivering diverse solutions.

Essential Bundle give you a balanced bundle the right combination of products you would need.

This is a brief overview of what you get with the Essential Bundle and how to use these tools best. 

Astra Pro

Naturally, we start with the Astra Pro addon, which comes included in this bundle so you can use the full capabilities of the Astra theme straight away. Combine Astra theme and Astra Pro with an extensive selection of ready-made Starter Templates and our Premium support, and you’re ready to amaze clients. Here is a getting starter article.

Astra Pro Growth Bundle

Premium Starter Templates

There are more than 100 free Starter Templates that you can use for almost any type of website, but from time to time, you just need that something extra to make it the perfect fit. This is why we included additional Premium templates that are available only with our Essential Bundle or Growth Bundles. Here is a setting starter article.

Starter Templates Bundle

Ultimate Addons for Your Favorite Page Builder 

Next to Ultimate Addons for Gutenberg that is available for free with the Astra Theme, you can choose additional Ultimate Addons depending on which builder you primarily use – Ultimate Addons for Elementor or Ultimate Addons for Beaver Builder. No matter which one you choose, Ultimate Addons will be the last add-on you’ll ever need. With dozens of unique widgets and more than 200 pre-built sections, you will save time while building amazing websites. And don’t worry about the bloat – you can use only the widgets you need and keep your websites light and fast still. Here are articles to get started with Ultimate Addons for Beaver Builder and Ultimate Addons for Elementor.

WP Portfolio

Show your work to attract clients or develop portfolios for them. Whether you want to show-case websites, images, videos, or maybe WooCommerce products, you can easily do this using the WP Portfolio plugin. 

WP Portfolio is compatible with major page builders like Elementor, Visual Composer, and Beaver Builder. Use customizable shortcodes to add a portfolio where you want it and just the way you want it. Here is a getting started article.

WP Portfolio Bundle

Unlimited Website Usage

Whether you’ve chosen an annual or lifetime license, there is no limit to the number of websites you can create using all products included in your Bundle.

White-Labeling

Do you want to set up an additional income stream by offering administration and support services to your clients? White-Label and rebrand Astra theme and all of the plugins and addons in your Bundle in just a few clicks.

White-Labeling will allow you to add your company’s brand on Astra Theme and plugins and replace support contact details with yours. This way, you can offer our products as an integral part of your services and be sure that your clients refer to you with all potential needs. At the same time, you will still have the full support of the Astra Team behind you.

One-to-One Support

Our Support Team is always there for our users, as we strive to provide excellent service continuously. As our Essential Bundle user, the support tickets you open will always be the highest priority, giving you security and the fastest support when using our products. 

We try to provide support to all of our users as much as we can. However, our complimentary support can only cover questions related to our products’ existing features and fixing bugs that our users might encounter. 

As our Essential Bundle user, you are entitled to the full scope of our support. Though we do not offer help related to customizations or providing custom code specific to your needs, you can always rely on our support to give their best to meet your needs and help with any issues in the quickest way possible. Premium support equally covers issues like the basics of using our products and building websites and helping you solve more demanding issues. Premium support can be related even to Astra theme integrations with 3rd-party plugins (like WooCommerce, LearnDash, etc.) or extending some capabilities of Astra theme and integrated plugins using our existing custom CSS and filters base. 

With our One-to-One Support, we ensure that our team members stay with you until your issue is resolved. Even if solving the issue takes some time or help from our developers, your dedicated support team member will be monitoring the whole progress, follow up, provide temporary workarounds (if possible) and keep you updated until the solution is provided. 

Extensive Training

Our products are simple to use and developed with user-friendliness on our minds. But as they are continually evolving, we want to make sure that both you and your colleagues have all the information at hand at any time. We regularly update and expand our Knowledge base and create detailed guides, walkthroughs, and blog articles.

Our YouTube channel will be your treasure chest; videos cover many topics, from WordPress basics and using Astra products to advanced features and products. Subscribe to our Brainstorm Force channel. 

Finally, our products are supported by a substantial online community ready to help and share knowledge at all times. Join some of our Facebook groups to become a part of Astra Comunity:

 Frequently Asked Questions

1. Should I download all of these plugins?

You do not need to download and use all plugins at a time. Based on your website’s requirement, you can plugins from the list. With the Astra theme, you can start using the Astra Pro addon. Then download and use other plugins as required.

2. Is there one download for Essential Bundle?

No. the Essential Bundle is a collection of different plugins. You would need to download each plugin separately and upload it to your website.

3. What to do with the downloaded files?

You can upload them to your website just like any other WordPress plugin.

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Unable to Upload the Astra Pro ZIP File because it is Unzipped During the Download? https://wpastra.com/docs/unable-to-upload-the-astra-pro-zip-file/ Thu, 07 May 2020 11:18:28 +0000 https://wpastra.com/?post_type=docs&p=59584 Unable to Upload the Astra Pro ZIP File because it is Unzipped During the Download? Read More »

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You are probably downloading the zip file on a Safari browser, which by default unzips your zip file while downloading.

This causes a problem, where you won’t be able to upload the Astra Pro zip file from the Plugins page.

As WordPress requires the plugin to be a zip to be uploaded.

This can be easily fixed, by disabling the setting Preferences in your Safari Browser and other browsers too.

Following are the steps to download the plugin’s zip file on a –

Safari browser:

  1. Go to the Safari browser’s Menu, navigate to Safari > Preferences. Under which at the bottom of the General tab, disable the checkbox option of Open “safe” files for downloading.
  2. Now, visit the Store account and you will be able to download the Astra Pro or even other plugin’s zip files successfully without being unzipped.

Firefox browser:

  1. Go to the Firefox Menu (Hamburger Icon-Top Right Corner) under Options > Applications or Search Applications.
  2. Now under, Applications, you must see a Search Bar, you should search for ZIP.
  3. Besides the ZIP option, you will have to change the Action to Always Ask or Save File.

Chrome browser:

By default, Chrome does not automatically unzip the files. So you should not face any issues on Chrome browser.

If you are still facing issues on the Chrome browser, you might want to temporarily disable all the extensions, which might have this feature.


Note: If you try opening or clicking on the downloaded zip in the browser’s Downloads section, you might find it unzipped. Instead, simply visit the downloads folder and use the zip directly to upload it.

For other browsers:

You will need to contact the respective Support team of the browser for help or on how to find a solution to this issue.

Final Step:

Once, the plugin’s Zip is downloaded successfully, you can upload it. This document lists the steps.

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How to Update Astra Theme Manually? https://wpastra.com/docs/update-theme-manually/ Wed, 14 Aug 2019 09:18:59 +0000 https://wpastra.com/?post_type=docs&p=40279 How to Update Astra Theme Manually? Read More »

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You get an update notification in the WordPress backend under the Dashboard > Updates tab. From this page, you can update Astra with one click. WordPress checks for updates every 48 hours. If you have not get the notification to update, here is how you can safely update any theme or plugin.

Step 1: Install the Easy Theme and Plugin Upgrades plugin.
Step 2: Download the zip file of the Astra theme here.
Step 3: Upload the downloaded zip as installing a theme.
Step 4: If you are Astra Pro user, download the zip file of the plugin from our store.
Step 5: Upload the downloaded zip as installing a plugin.

Install Astra Pro Plugin GIF

Note – ‘Easy Theme and Plugin Upgrades’ is a plugin that is developed to help manually update any plugins or themes easily. Installing theme or plugin with this won’t lose any data on your website.

We always recommend backup. It only takes less than 10 minutes.

Related Docs

How to Update the Plugin Manually from WordPress Backend?

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Manually Install Astra via FTP https://wpastra.com/docs/manually-install-astra-via-ftp/ Tue, 29 Jan 2019 18:30:00 +0000 https://wpastra.com/?post_type=docs&p=30192 Manually Install Astra via FTP Read More »

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Sometimes you might not able to install the Astra theme via the WordPress dashboard. In such a case, try installing the theme via FTP.

Below are the detailed steps –

Step 1 – Download Astra theme’s zip from WordPress repository
Step 2 – Unzip the Astra theme zip file
Step 3 – Open your WordPress site via FTP. We would recommend you to use FileZilla
Step 4 – From FTP, visit the root of the WordPress install
Step 5 – Now visit wp-content folder > themes
Step 6 – Upload Astra unzipped file from step 2

Astra Theme Upload Using FTP

Step 7 – Now the Astra is installed on your site. Go to WordPress Dashboard and activate it from Appearance > Themes  

Astra Theme Activation
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How to Upgrade to Astra Pro? https://wpastra.com/docs/upgrade-to-astra-pro/ Tue, 23 Oct 2018 18:30:00 +0000 https://wpastra.com/?post_type=docs&p=29351 How to Upgrade to Astra Pro? Read More »

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Astra Pro is a plugin that enhances the capabilities of the free Astra theme and adds more features to it. If you’re looking for a solid and fast theme with easy options for customizations, go for Astra Pro Addon. This article will help to understand how you can upgrade from Astra free theme to Astra Pro Addon plugin.

Refer Astra Pro Addon link here to see all the features it offers. It comes with addons that can be activated and deactivated as per your needs. Therefore, you can select the features that you wish to keep and avoid the rest from bloating your website.

Where can I purchase Astra Pro?

On Astra pricing page, you can see packages available for Astra Pro Addon. You can select the ASTRA PRO ADDON package that offers Astra Pro Addon plugin separately while it is bundled with Essential Bundle and Growth Bundle.

After purchasing the Astra Pro Addon refer an article here to get started with the plugin.

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Which Zip Should I Install from the Store? https://wpastra.com/docs/which-zip-to-install/ Thu, 20 Sep 2018 18:30:00 +0000 https://wpastra.com/?post_type=docs&p=29229 Which Zip Should I Install from the Store? Read More »

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When you purchase any Astra package, you’ll find zip files for the package plugins on your store account under Account > Downloads.

Sometimes you may find more than one zip file for the Astra theme and other purchased plugins. You might be wondering which zip you should install from the list. This article will help you to understand various zip files available in the store. For example –

Astra Theme Pro Addon

In the above screenshot, you can see various zip files are available for Astra Theme & Pro Addon. While working on a major update for the Astra, we make it a point to release a few beta or RC versions before the final stable product. Here, users can try out the new features, test them, and share the beta/RC version feedback. The stable version releasing process follows the pattern: Alpha -> Beta -> RC -> Stable. Below is the description for these versions  –

  1. Alpha
    • This package contains very initial development for the new feature.
    • Generally, it is for the internal usage of the development team and it is not available in public.
  2. Beta
    • This is the next version of the alpha and contains the basic functionality of new features.  They are available in public.
    • It is strongly recommended to use beta zip on staging or local environment. DO NOT use them on live sites as they release in the middle of development.
    • Beta is released so that users can try the new features, test and share feedback. Read more here.
  3. RC ( Release Candidate )
    • As the name suggests, this package is a candidate for a stable release.
    • Usually, we do not update any major thing after RC package.
    • Again it is strongly recommended to use RC zip on staging or local environment. DO NOT use them on live sites.
  4. Stable
    • Zip files that do not have a suffix like RC or beta are stable version zip files. As in the above screenshot,  Astra Pro Addon Plugin – Version 1.5.2 is a stable version zip for Astra Pro plugin.
    • You can use stable version zip on your live sites.

Conclusion

If you wish to test new features, you can use the beta/RC version on the staging/ test environment. As they might need some improvements we DO NOT recommend to use them on live sites.

Finally, if you want to update Astra Pro on your live website, use only a stable version (e.g., Astra Pro Addon Plugin – Version 1.5.2). A stable version is tested and usually error-free, so there should be no major issues after the update.

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Automatic Beta Updates for Astra https://wpastra.com/docs/automatic-beta-updates-for-astra/ Tue, 28 Aug 2018 18:30:00 +0000 https://wpastra.com/?post_type=docs&p=28872 Automatic Beta Updates for Astra Read More »

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Small but a very useful feature we are introducing with Astra Pro Addon version 1.5.1 is Automatic Beta Updates.

We follow a Beta testing process while releasing any major version. It allows us to provide a working copy of the upcoming release to our customers and get feedback on new features, improvements, and fixes. It is a part of our efforts to release only stable and thoroughly tested updates.

Until now, you had to log in your account on our store, download the beta version and install it manually on your website. But now, we’ve simplified the processing by introducing a feature that will allow users to easily participate in the Beta Program. You can now enable automatic beta updates for Astra Pro on your website.

The setting can be found under Appearance > Astra Options > Allow Beta updates.

Astra Enable Beta Updates

You will see the Allow Beta Updates box. Click on the Enable Beta Updates button.

Important Note

1. Automatic Beta Updates feature is available only with Astra Pro Addon plugin. You will only find this feature with Astra Pro Addon plugin but enabling this option from Astra Pro Addon will display beta updates for both Astra Pro plugin and Astra Theme. Whenever there is a beta update available for Astra Pro or Astra theme, you will get the update notification in WordPress updater.
2. If you want a beta update notification for Astra theme, you can enable the above option from Astra Pro. If you are not Astra Pro user then you need to manually download the zip for beta and upload it to the site. Read more here.
3. Beta versions are stable as possible since we release them only after testing internally. But we still recommend you to use them only on staging sites or playgrounds. Do not use beta features on live websites. Read About Beta Versions. 

How to revert back to the previous version?

In case you update theme or plugin to the beta version and want to revert back to the previous stable version, follow the steps –

Step 1: Install Easy Theme and Plugin Upgrades plugin.
Step 2: Download the previous stable version of the theme from here
Step 3: 
Download the previous stable version for Astra Pro from your store account.
Step 4: Now upload recently downloaded zip for theme and plugin to the site.
Step 5: Easy Theme and Plugin Upgrades plugin will override the current beta version of the theme and plugin with a zip uploaded in Step 4.

Note – If you need zip for the older version for Astra Pro Addon plugin, contact us on the support portal.

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